PDCA循环在缩短性激素样本周转时间中的应用
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深圳市基础研究项目( JCYJ20210324121807021 )


Application of PDCA cyde in shortening turnaround time of sex hormone samples
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    摘要:

    摘要:目的运用PDCA循环优化管理,缩短性激素5项检测的样本周转时间(TAT) ,提高临床和患者满意度。方法成立PDCA管理小组,回顾分析2021年性激素TAT现状。2022年应用PDCA工具,绘制鱼骨图分析原因、柏拉图确定真因,制定并实施相应改进措施,监测PDCA前后TAT变化。结果通过人员培训、增加检测设备、优化流程等整改措施,2022年(PDCA改善后)性激素TAT中位数为54 min,较2021年(改善前)的61 min显著下降(P<0.05)。结论PDCA 循环管理有效缩短了性激素标本TAT,提高了临床诊疗效率和患者就医体验,改善了医患关系,同时也提升了实验室质量管理水平。

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    Abstract: Objective To apply PDCA ( plan, do, check and action) cycle to optimize management and shorten the tumaround time (TAT) of five sex hormone tests for improving clinical efficiency and patient satisfaction. Methods A PDCA management team was established to retrospectively analyze the current status of sex hormone TAT in 2021. In 2022, PDCA tools were utilized, including fishbone diagrams for cause analysis, Pareto charts for root cause identification, formulation and implementation of corresponding improvement measures and monitoring of TAT changes before and after PDCA. Results Through the corrective measures, such as staff personnel training, increasing testing equipment, optimization process and other improvement measures, the median TAT of sex hormone samples in 2022 ( post-PDCA improvement) was 54 minutes which was significantly lower than 61 minutes in 2021 ( pre-PDCA )( P<0.05). Conclusion PDCA cycle management effectively shortened the TAT of sex homone samples , enhanced clinical diagnostic efficiency and patient experience,improved doctor-patient relationships,while also elevated the quality management standards of laboratories.

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杨小兵,庄佩玲,廖婉婷,李玉叶,吴彤华. PDCA循环在缩短性激素样本周转时间中的应用[J].临床检验杂志,2024,42(4):308-311

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  • 收稿日期:2023-09-08
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  • 在线发布日期: 2024-06-14
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